Shipping policy

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship within the United States.

Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within  2 - 4 business days, Monday to Friday.

Shipping Time: Orders take between 3 - 4 business days (Monday to Friday) to arrive at the destination from the moment your order has been processed.

Cut-off Time: Orders placed before 5:00 PM (EST) will be processed the same day; those placed after will be processed the next business day.

Delivery Time

Total Delivery Time: We require 5 - 8 business days (Monday - Friday) for your order to arrive from the point of putting in your order.

Shipping Process

Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Return Policy.

Contact Us

Business Name: Samara Paloma
Company Address: 1500 Harbor Blvd Ste 3, Weehawken, NJ 07086, United States
UBI Number: 601909375

Contact Details

Email: support@samara-paloma.com

Estimated Response Time: 30 minutes - 24 hours

Business Hours:
Monday to Friday: 8:00 AM - 6:00 PM (EST)
Saturday and Sunday: 10:00 AM - 4:00 PM (EST)